Refund policy
Return & Refund Policy
Last Updated: June 2026
At Pendria, we want every customer to be completely satisfied with their purchase. If you are not fully satisfied, we offer a hassle-free return and refund policy.
30-Day Return Window
Customers may request a return within thirty (30) days of receiving their order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
Free Returns
Pendria proudly offers free returns on eligible orders worldwide.
Customers should contact our support team before sending any return. Return instructions will be provided via email.
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Final sale items
- Personalized or customized products
- Products damaged through misuse or improper handling
Refund Process
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method.
Refund Timeline
- Return inspection: 1–3 business days
- Refund processing: 3–10 business days
- Bank processing times may vary depending on the payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will provide a replacement or full refund at no additional cost.
Contact
For return requests, please contact:
Email: support@Pendria.site